FAQ Frequently Asked Questions

[About Cars and Seats]

Are the seats unreserved or reserved?: The seats on this train are all reserved seats. There are no unreserved seats.

Can I choose my preferred seat?: Unfortunately, passengers cannot choose their own seats. The seating is assigned by the railway company.

Is there a possibility of sharing seats?: If you book in advance through our website, you won’t have to share seats with other passengers. However, if you book through a travel agency, their rules may apply, so it’s best to check with them.

Are there smoking areas?: All train cars are no-smoking, and there are no designated smoking areas onboard.

Are there restrooms?: Car 1 has a multipurpose (accessible) restroom, and Car 3 has a regular restroom. Both are unisex.

Can I board on wheelchair?: Wheelchair users are welcome. However, please inform us during the booking process so we can allocate the available wheelchair-accessible seats.

Are there anywhere I can store my luggage or a stroller?: Due to limited space, if you have large items like strollers or bulky luggage that cannot be kept with you, please notify us during booking.

Can I board with my pet?: Unfortunately, pets are not allowed onboard. However, service animals (guide dogs, assistance dogs, hearing dogs) are permitted.

[About Booking and Payment]

Can I board without a reservation?: This train operates on a fully reserved seating system. Passengers without reservations cannot board.

When can I make a reservation? How many days in advance can I apply?: Reservations can be made from 11:00 AM on the first day of the month two months before the operating date until noon on the day before the operating date.

What are the methods for making reservations?: You can make reservations through three methods:
[Online Reservation]
Visit the reservation page.
[In-Person Reservation at Nishitetsu Travel Co., Ltd. Tenjin Branch]
Address: 2-11-2 Tenjin, Chuo-ku, Fukuoka City, Fukuoka 810-0001
(1st floor of Nishitetsu Fukuoka Tenjin Station)
[Phone Reservation]
Via Nishitetsu Travel Co., Ltd. THE RAIL KITCHEN CHIKUGO Dedicated Line:
Phone: 092-534-8952
Operating hours:
Weekdays: 11:00 AM to 5:30 PM
Weekends and holidays: 11:00 AM to 3:00 PM (closed during year-end and New Years holidays)

Is there a plan for boarding only (without meals)?: There is no plan for boarding only.

Can I board alone?: Yes, you can board alone.

Are there children’s menus available?: Yes, we have children’s menu.
-Ages 0-2 (no meal): Free for boarding. Children who want a menu for children will be provided one for 6,000 yen (including tax). -Ages 3-10: Children’s menus available for 6,000 yen (including tax). Regular menus are provided for 11,800 yen (including tax). -Ages 11 and above: Regular menus are provided for 11,800 yen (including tax).

What payment methods are accepted?: For in-person reservations: Cash payment or credit card payment. For phone reservations: Cash payment upon visiting the branch, credit card payment, or signless payment over the phone. For online reservations: Credit card payment or bank transfer.

If I don’t receive an email confirmation upon reservation completion or ticket delivery, what should I do?: Please contact THE RAIL KITCHEN CHIKUGO Dedicated Line at 092-534-8952

How will I receive my boarding tickets?: Boarding tickets and usage information will be sent by mail, email, or can be collected in person at the Nishitetsu Travel Co., Ltd. Tenjin Branch.

If I accidentally delete the emailed boarding ticket, what should I do?: Please call THE RAIL KITCHEN CHIKUGO Dedicated Line at 092-534-8952.

Can I receive a receipt?: Please inform us during your reservation.

Can I board or alight at intermediate stations?: For the “Fukuoka Departure/Arrival – Savor the Region Lunch Course” and “Fukuoka Departure/Arrival – Savor the Region Early Lunch,” boarding or alighting at intermediate stations is not allowed.
For the “Fukuoka to Omuta via Dazaifu – Savor the Region Travel Lunch,” you can board at Dazaifu and alight at Yanagawa Station (trip cancellation). Additionally, for the “Fukuoka to Omuta – Savor the Region Late Lunch,” you can alight at Yanagawa Station (trip cancellation).
On the day of travel, you can use other express, limited express, or local trains from Fukuoka (Tenjin) Station to Dazaifu Station if it is before the departure time from Dazaifu. If you alighted at Yanagawa Station, you cannot reboard THE RAIL KITCHEN CHIKUGO, but you can use other express, limited express, or local trains from Yanagawa Station to Omuta Station.
Please inform the staff at Yanagawa Station’s ticket gate.

[About Meals and Drinks]

What is included in the course meal?: Please check here.

Is there a menu other than the course meal?: We have alcohol (beer, sake, shochu, wine, whiskey. Fruit wine), and soft drinks available. Please see here for details.

How is the payment for non-course items handled?: Orders for beverages not included in the course will be paid on the train. Various payment methods (cash, credit card, transportation system IC card, PayPay) will be accepted.

Are there meals for children?: We offer a children’s menu for those aged 3 to 10 years old (6,000yen, tax included).

Do you accommodate food allergies?: We have a list of allergenic ingredients, so please check in advance. However, please note that we cannot change the menu or remove allergens if they are included.
For allergens not listed on the allergen list, please inquire.
We prepare food using the same cooking area and utensils that may contain allergens.

Can food and drinks be brough into the train?: We strictly prohibit bringing food and drinks into the train.

[About Changes and Cancellations]

If I want to change the travel date or course, what should I do?: You’ll need to cancel your existing reservation and make a new one. Please note that cancellation fees may apply.

How can I cancel my reservation?: You can contact THE RAIL KITCHEN CHIKUGO Dedicated Line at 092-534-8952 or email trkc@nnr-g.com. Alternatively, visit the Nishitetsu Travel Co., Ltd. Tenjin Branch in person.

When do cancellation fees apply?

Cancellation fees apply starting 10 days before the travel date.

Cancellation date	Cancellation fees
From the day before travel up to 8 days before	20% of the ticket price
From the day before travel up to 2 days before	30% of the ticket price
On the day before travel	40% of the ticket price
Before the start of travel on the same day	50% of the ticket price
After travel started or no-show	100% of the ticket price

When will refunds be processed?: For credit card payments, refunds will follow the terms of the affiliated card company. Otherwise, refunds will be made via bank transfer within 30 days from the day the refund is initiated.

[Other Information]

Where should I go and at what time on the day of boarding?: Please arrive at the reception area near the manned ticket gate at the north exit of Nishitetsu Fukuoka (Tenjin) Station at least 20 minutes before the departure time.
For more details, see here.
If you are boarding from Dazaifu Station for the Friday “Savor the Region Travel Lunch,” please proceed to the reception area at platform 4 of Dazaifu Station.

What should I do for inquiries on the day of boarding?: Please call THE RAIL KITCHEN CHIKUGO Dedicated Line at 092-534-8952 or Nishitetsu Customer Center at 050-3616-2150.

What happens to travel plans in case of natural disasters or accidents?: In the event of natural disasters, accidents, or outbreak of infectious diseases that make operation difficult, the service may be suspended. In such cases, a partial or full refund of the travel fare will be provided.

Is there a waiting room?: There is no dedicated waiting room for “THE RAIL KITCHEN CHIKUGO.”

Is chartering for private use of the train possible?: Chartering the train is possible. For inquiries, please contact via email (trkc@nnr-g.com）or THE RAIL KITCHEN CHIKUGO Dedicated Line (092-534-8952).

Is English information on merchandise menus, etc. available?: Please refer to here.

[About “THE RAIL KITCHEN CHIKUGO Limited 1-Day Pass”]

What is THE RAIL KITCHEN CHIKUGO Limited 1-Day Pass?: It is exclusively available to the passengers, and allows unlimited boarding and alighting on the Tenjin Omuta Line, Dazaifu Line, and Amagi Line for one day only.
The fare for the pass is 550 yen for adults, and 280 yen for children (tax included).
*The fare includes a railway station barrier-free fee (10 yen per adult per ride).

How do I purchase the pass?: You can purchase the pass at station ticket counters (excluding unmanned stations). Provide the reservation acceptance number and representative’s name listed on the “THE RAIL KITCHEN CHIKUGO” ticket” to buy it.

When can I purchase the pass?: You can buy it on the day of travel, either before or after boarding.

Where can I buy the pass?: Purchase it at station ticket counters with manned gates. For unmanned stations, obtain a “boarding station certificate” from the station and buy the pass at the first station where you alight.

What is the validity period of the pass?: It is valid only on the day of travel.

What is the purchasing process for application outside THE RAIL KITCHEN CHIKUGO Reservation Center (e.g., via travel agencies)?: Provide the representative’s name at the station counter; the reservation acceptance number is not required for applications made through travel agencies.

Is refund provided?: Refunds are not available after travel begins. Additionally, there will be no refunds for any difference in price between this pass and other purchased tickets.